Jacqueline Oliveira M.A. Intercultural Program Manager

Jacqueline Oliveira was born in Hong Kong and raised in a multicultural (Eurasian) household in Northern California. Ms. Oliveira has extensive experience in training of management, supervisory and support personnel in cross-cultural communications, cultural diversity and quality systems.

She received her B.A. from the University of California at Santa Barbara (UCSB), and a M.A. in International Management from the School of International Training in Vermont. Prior to her work in cross-cultural communications, she was involved in the legal field as a researcher for international contract negotiations and analyzed rules and regulations as they applied to employee benefit plans. In 1995, she worked with the training department at UCSB analyzing a cultural diversity program that was implemented in the university's medical facility.

She designs research materials for American companies and is the author of a growing series of field manuals designed for the American business person working with an international counterpart. She is the author of Spotlight China - A Guide for the American Business Person. She has been a presenter at national and international seminars on subjects such as cultural aspects of sexual harassment in the work place and avoiding cultural faux pas.